Last night I was sitting around a small bond fire with some friends chatting about our houses. We just moved into our house last October, after having it newly constructed in this new neighborhood. My friends moved in several months prior to us, and watched the construction of our house, which seemed like it was never going to end. We had the same builder, who provides a 1 year touch-up service as part of their warranty to address any "settling", or shrinkage, and my friends just completed their 1 year follow-up.The difficulties we both had during construction, and post-closing, were the topic of conversation when one of them asked, "would you build another house with them?" I thought about the question for a minute, because the quality of the house and the layout is something we all agreed was above average. But I replied with, "No, I don't think so. A good product won't save bad service."
After the fire I went home, and the similarities between the construction process of our house, and what customers, developers, and agencies go through for websites prompted me to write this. This is my list of issues you might face, along with some pointers for you when starting a new project, or a new relationship with a customer.
